We are here to ensure you have a seamless experience with your Cleopatra LED Mask. Whether you need guidance on your skincare regimen, warranty support, or order updates, our team is ready to help.

Track Your Order

To check the real-time transit status of your parcel, enter your tracking number into either global logistics portal below:

Note on tracking updates: Carrier scans often take 2 to 4 business days to synchronize once a parcel departs the sorting facility. If your tracking status does not refresh immediately, your shipment is still proceeding through international transit checkpoints.

Customer Support

For product questions, order inquiries, or troubleshooting assistance:

Email: [email protected]
Response Time: Within 24 business hours (Monday – Friday)

To expedite your inquiry, please include your order number and the full name used at checkout.

Quick Answers

Before reaching out, you may find an immediate solution in our help center:

Visit our Frequently Asked Questions for usage guides, contraindications, and shipping timeframes.